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How to Report a Problem

All Carlson Design plotters/cutters come with free phone and email support for the system’s life*. Our plotters are very reliable and experience minimal downtime. However, if there is a problem, please follow these steps:

  • Please email or fax (918-438-8344) your “Help” report, generated from PlotMaster configure screen. Include Your Company Name, Machine Serial Number, Phone Number, description of the problem, and any pictures or files.
  • Have the person who typically operates the plotter/cutter place the service call or email. They will be able to provide the information we need to get you operating quickly.
  • When calling for service, please be near the plotter/cutter and computer during the call. Most problems we can resolve during the call.